Frequently Asked Questions
Everything you need to know about booking and staying with Cosmica.
Booking
Select your dates, choose a property, fill in your details, and pay securely via Stripe.
Contact us via WhatsApp or email. Changes are subject to availability.
It depends on the rate plan. Non-refundable rates are charged in full. See the specific policy before booking.
Yes, powered by Stripe. PCI DSS compliant.
Stay
Check-in from 15:00, check-out by 10:00. Flexible options available on request.
Self check-in instructions are sent 24h before arrival via email and guest portal.
Depends on the property. Check listing details.
Most properties are non-smoking. Check listing details.
Yes, free high-speed Wi-Fi in all properties.
Bed linen, towels, toiletries, kitchen essentials, Wi-Fi.
Pricing
No OTA commissions (15-20%). We pass the savings to you.
Cleaning fee is shown at booking. City tax may apply (collected on arrival).
All major credit/debit cards via Stripe.
Contact
WhatsApp (+1 336 85 06 729), phone (+39 800 940 205), email (booking@cosmicagroup.space), or live chat.
English, Italian, French, German, Spanish.